We Work For Our Customers, Not the Other Way Around: Stop, Look, and Listen To What People Are Saying!
Recently, Steve Ritchie Papa Johns, CEO of Papa Johns, wanted to know how the people felt. Papa Johns is a business that keeps on booming. However, some of the day-to-day stuff can get lost in translation.
“I feel it is better to know how your customers are feeling. Just because you have high sales that does not mean that everyone is happy. I decided to go to places like Atlanta, Dallas, and Chicago to speak to our customers. These places are the core of our business, Our business is nothing without them. I wanted to know whether or not the customers are actually happy with our service. Steve spoke with a lot of people, including customers, managers, and fellow co-workers, over the course of his trip. Admittedly, Steve Ritchie has to endure some tough conversations with people in order to get the full story of what was going on behind-the-scenes. “I spoke with some customers who had temporarily lost their faith with our brand. These were not particularly bad conversations. It was something necessary for me to hear though, something that could help me get Papa Johns back on track.” Steve spoke to community members and got their feedback. He spoke to local leaders and school officials. Steve got their input on how they felt Papa John’s has been doing when it comes to local charity work. “Overall, it was a great exchange. I learned a lot of valuable lessons from the customers. I learned where and how we could improve the brand. That way we could turn a few of the negative experiences into more of a positive one. We are committed to making more progress with our brand. We have come so far, and yet, there is such a long way to go. Papa Johns is committed to building a better brand and company for its customers.” To learn more about Papa Johns and their mission statement go to their site. See Ritchie’s profile on crunchbase.